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Featured2025

Omni-Channel Customer Engagement AI Platform

Omni-Channel Customer Engagement AI Platform — media 1 of 1

Designed and deployed a unified AI-powered engagement system for a regional home services provider, integrating website chat, phone AI agent, and WhatsApp instant quote bot into a single platform.

Built a centralized knowledge base and CRM integration layer that powers all three channels, delivering instant responses, automated quote generation, and appointment booking without duplicating logic across interfaces.

Key Features

  • Unified AI agent across website chat, phone, and WhatsApp
  • Centralized knowledge base powering all channels
  • Automated quote generation and appointment booking
  • CRM integration for lead tracking and follow-up

Tags

  • Voiceflow
  • Twilio
  • AI Agent Development
  • Chatbots Development
  • Lead Capture
  • CRM Automation

Challenges Solved

Maintaining consistent response quality and business logic across three fundamentally different communication channels, each with different latency expectations and input modalities.

Results & Impact

Boosted lead capture by 80% and saved 30+ staff hours per week by handling routine inquiries, quotes, and bookings automatically across all customer touchpoints.